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CEBU: Customer Experience Innovations: Looking from Outside to Inside

You’ve probably heard of the words « Customer Service » so many times and you’ve probably attended numerous trainings on it as well yet your level of customer satisfaction is still low. Wondering why? Many people out there seem to think of customer service only as a concept but have difficulties seeing it through execution.

In this one-day learning session, participants will learn and understand the new trends in customer service. The saying « The customer is always right. » has already become passé. Today, successful organizations embrace the philosophy « The customer does not have to be right. » In fact, we don’t even say customer service anymore, we say “Customer Experience.” Find out what exactly that means in this learning event.
In this session, learn about the Customer Experience Ecosystem and the Six (6) Disciplines of Customer Experience. By doing so, you will help transform an age-old “customer service system” into a living and breathing Customer Experience Ecosystem.

Is it right for me?

Is it right for you? If you or your organization is looking for a better way to increase your customer experience scores, then this is the training for you. Forget about old concepts of customer satisfaction, customer retention or customer loyalty; in this session, you are going to learn about a Customer Experience Ecosystem that will encompass all theories and concepts on customer service. By the way, we won’t call it customer service anymore, we will say “Customer Experience.”
For those wishing to learn or improve their knowledge of current Customer Experience Systems, this is the program for you. If you are a team leader, supervisor, manager, senior manager, or director from operations, sales, training, quality, or any other department that has, in some way or another, direct or indirect impact on customer experience, then you have come to the right place. You must attend this training!

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WordCamp Milwaukee 2015


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What to do?

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High angle view of an young brunette working at her office desk with documents and laptop. Businesswoman working on paperwork.
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2016 International Conference on Engineering and IT

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Latest from Apple: Apple Watch Review

The Apple Watch is now on the wrists of members of the general public for the first time, and opinions about its usefulness are flying fast and furious. Here at TechCrunch, we’ve been sharing our thoughts in an ongoing diary, featuring daily entries describing what it’s like to use the Watch as we become more familiar with the new gadget.

Cheerful kids laying on a grass
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Slack Integrates With Google Calendar To Add Events To Channels

Slack, the popular office communication tool, will now integrate with Google Calendar, letting events automatically post reminders inside slack channels. Continue reading « Slack Integrates With Google Calendar To Add Events To Channels »

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New Gadget: Thync Mood-Altering Headset Demo

Thync is launching its mood-altering headset today, letting you find a state of calm or boost your energy with controls on your smartphone. Thync’s gadget is more of a module than a headset. It’s small, plastic, and contains a Bluetooth radio for connecting to your phone. You attach it to a disposable adhesive strip, which you apply to your temple and neck.

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